01
Capture
Tenants submit issue details, evidence and access availability in one guided request.
Property maintenance, organised
Handle property maintenance without the endless chasing.
Maintenex brings tenant requests, vendor quotes, appointments, updates and completion confirmations into one reliable workflow.
- ✓No long-term commitment
- ✓Guided onboarding
- ✓Built for property teams
Maintenance overview
Good morning, Umair
Open requests246 due today
Awaiting quotes083 need review
On track92%Within SLA
Active requestsView all
IssuePriorityVendorSLA
Water leak 14 King StreetUrgentAquaFix1h 24m
Boiler pressure 8 Rowan CourtMediumHeatCareToday
Oven fault 22 West RoadLow3 quotes2 days
Recent updates
✓
Quote acceptedAquaFix assigned · 2m ago
→
Tenant notifiedAppointment confirmed · 14m
!
SLA reminderRequest #1042 · 28m
↓
Less admin.
More control.
Built for the teams responsible for every repair
Property managersLetting agenciesBuild-to-rentHousing operations
The coordination gap
Maintenance coordination should not consume your working day.
One repair can create a trail of calls, messages and half-complete updates. Maintenex gives each request one place to move forward.
Before Maintenex
One issue. Too many disconnected conversations.
01 · Tenant“The kitchen tap is leaking.”☎ Phone call
02 · Property managerMissing photo and availability✉ Email follow-up
03 · VendorsThree separate quote requests◌ WhatsApp · email · call
04 · TrackingWhich update is current?▦ Spreadsheet
10 touchpoints 4 channelsNo single source of truth
How it works
From tenant report to verified completion.
Every person sees what they need. Every action stays connected to the job.
02
Triage
The request is categorised, prioritised and matched with suitable vendors.
03
Coordinate
Quotes, approvals, appointments and updates move forward in one workflow.
04
Complete
Vendor and tenant confirm the outcome, leaving a complete audit trail.
Product capabilities
Every detail stays with the request.
Practical tools for the work between “something is broken” and “the job is complete”.
Complete tenant intake
Capture the issue, property, availability and contact details correctly the first time.
01Structured issue details
Ask the right follow-up questions so managers spend less time filling information gaps.
02Evidence in context
Keep photographs and videos attached to the request instead of scattered across inboxes.
03Clear priority control
Categorise issues consistently and make urgent work visible to the right people.
04Better vendor matching
Find vendors by skill, service area and availability without searching multiple lists.
05Faster quote decisions
Invite multiple vendors, compare like-for-like quotes and keep the decision recorded.
06Coordinated appointments
Bring tenant availability and vendor schedules together with fewer back-and-forth calls.
07Useful automatic updates
Keep tenants, vendors and managers informed at each meaningful stage of the repair.
08SLA visibility
See deadlines approaching and escalate overdue work before it becomes a complaint.
09Verified completion
Collect confirmation from both vendor and tenant before closing the request.
10A dependable audit trail
Review every message, quote, appointment and decision in one chronological record.
11Operational reporting
Understand request volumes, response times and open work without rebuilding spreadsheets.
12Built for multiple agencies
Separate organisations and workflows cleanly as your platform or portfolio grows.
13Right access for each role
Give managers, administrators, tenants and vendors only the access they need.
14Live notification centre
See new quotes, updates and exceptions together so important activity is not missed.
15Ready to connect
Use an integration-ready foundation for the systems your team already relies on.
16Interactive preview
See a request move, step by step.
Select a common maintenance issue to see the information and actions Maintenex keeps connected.
◆14 King StreetFlat 3B · Kitchen
Urgent priority
Water leak
Tenant uploaded 2 photos
✓Tenant requestComplete
✓Issue triageUrgent · auto-triaged
✓Vendor quotes3 plumbing vendors matched
✓AssignmentComplete
5AppointmentAccess: today after 15:00
6CompletionPending
Tenant update · just now
Your request has been assigned. We’ll confirm the visit shortly.
Manager alert · 3 minutes ago
3 plumbing vendors matched. Quotes ready to review.
Operational ROI calculator
How much is manual maintenance coordination costing you?
Start with our illustrative defaults, then adjust each value to reflect your team.
01
Your current workflow
Portfolio and volume
Time spent per request73 minutes in total+
min
min
min
min
min
min
min
min
min
Cost and automation
£
%
£
These are illustrative defaults. Every value can be changed.
02
Your estimated opportunity
Working days returned each month10.5Based on a 7.5-hour working day
Current admin hours / month121.7 hrs
Current labour cost / month£2,190
Hours saved / month79.1 hrs
Monthly gross saving£1,424
Monthly net saving£1,175
Annual net saving£14,094
Estimated annual ROI471.7%
Estimated payback5.2 days
You could return approximately 10.5 working days to your team every month.
Book my workflow review ↗These estimates illustrate potential labour savings based on the information entered. Actual savings depend on workflow design, adoption, request complexity and existing processes.
A calmer operation
More time for the work that needs your judgement.
Maintenex handles repeatable coordination while your team stays in control of approvals, exceptions and tenant care.
Illustrative workflowCalls → clear actionsMessages → one record
01
Reduce repetitive maintenance administration
02
Respond to tenants more consistently
03
Collect complete issue information
04
Move vendor quotes forward faster
05
See every open job and its next action
06
Reduce avoidable calls and follow-ups
07
Spot overdue requests earlier
08
Keep a reliable record of decisions
09
Give managers more time for people and portfolios
One connected workflow
Clear for everyone involved.
PM
Property managers
Approve quotes, coordinate requests, monitor SLAs and report with confidence.
TN
Tenants
Report issues, share evidence and availability, receive updates and confirm completion.
VD
Vendors
Receive opportunities, quote, schedule, update progress and close out work clearly.
AD
Agency administrators
Manage users, properties, workflows, subscriptions and organisation-wide reporting.
Trust & privacy
Designed with security and tenant privacy in mind.
Property maintenance records can contain sensitive household and contact information. Our product principles treat careful access and clear accountability as fundamentals.
Our position
We describe the controls we are building without claiming certifications we have not earned.
Role-based access
Access designed around responsibilities, not one-size-fits-all accounts.
Secure by intention
Encrypted transmission, controlled media access and secure authentication patterns.
Agency-level separation
Organisation data boundaries designed for a multi-agency SaaS environment.
Traceable activity
Communications and decisions kept in a clear, reviewable audit trail.
Retention controls
Configurable approaches to keeping customer documents and media.
Responsible development
GDPR-conscious product design and OWASP-aligned secure development practices.
Early access
Bring us your maintenance workflow.
We are inviting a small group of UK property management teams to help refine Maintenex around real operational needs.
Simple, provisional pricing
Choose the level of coordination your team needs.
Early-access prices are shown for planning and may change before general release.
Starter
For smaller agencies organising maintenance operations.
£84/ month
billed annually
Book a demo ↗billed annually
- ✓Core request management
- ✓Property and tenant records
- ✓Vendor directory
- ✓Status tracking and notifications
- ✓Basic reporting
Most popular
02Growth
For growing property management teams.
£212/ month
billed annually
Book a demo ↗billed annually
- ✓Everything in Starter
- ✓Vendor quote and bidding workflows
- ✓Appointment coordination
- ✓Automated tenant and vendor updates
- ✓SLA monitoring and advanced reporting
- ✓Additional workflow automation
Portfolio
For larger agencies and multi-team operations.
Contact sales
Talk to sales ↗- ✓Everything in Growth
- ✓Multiple teams or branches
- ✓Custom workflow configuration
- ✓Integration support
- ✓Advanced permissions and reporting
- ✓Priority onboarding and optional SSO
No hidden implementation charge is currently configured. Onboarding scope and any future setup fee will be agreed clearly before commitment.
Plan comparison at a glance
CapabilityStarterGrowthPortfolio
Request management✓✓✓
Quote workflows—✓✓
SLA monitoring—✓✓
Multiple teams——✓
Custom workflows——✓
RequestQuoteVisitComplete
Built with
property teams
property teams
Why Maintenex
Built around the real work of keeping homes maintained.
We are building Maintenex because property maintenance teams should not have to coordinate every repair through disconnected calls, messages, inboxes and spreadsheets.
Our goal is to give property managers one dependable workflow from the first tenant report to verified job completion. That means practical automation, clear human oversight and close collaboration with the early customers who know this work best.
01Practical over flashy
02Clarity over complexity
03People stay in control
Frequently asked
Useful answers, without the sales fog.
If your question is not covered, send it to us. Early conversations are helping shape the product and its onboarding.
Ask us something specific →It gives property teams one place to receive repair requests, coordinate vendors and appointments, share updates, track deadlines and keep a complete record of the work.
Maintenex is being designed for UK property management agencies, letting agents, build-to-rent operators, housing businesses and facilities teams managing roughly 100 to 2,000 properties.
Tenants use a guided web form to describe the issue, identify the property and room, share availability and provide the contact information needed to move the request forward.
Yes. Supporting photographs and videos can stay attached to the maintenance request so vendors and managers have the right context.
Managers can find suitable vendors using skills, service areas and availability, while keeping the final choice and approval in their control.
Yes. A request can be shared with several suitable vendors so quotes are collected and compared in one consistent workflow.
Yes. Approval steps are part of the planned workflow, ensuring the selected scope and price are recorded before assignment.
Status notifications are triggered at useful milestones, such as quote approval, assignment, appointment confirmation and completion.
Yes. Priority, SLA deadlines and overdue escalation are designed into the request view so exceptions remain visible.
The Portfolio plan is intended for multiple teams and branches, with organisation-level separation and advanced permissions.
The architecture is being designed with integrations in mind. We will confirm the right systems and integration scope during discovery.
Yes. Guided onboarding is part of the product approach, including help mapping your current workflow and configuring a practical starting process.
Maintenex is designed around role-based access, encrypted transmission, agency-level data separation and auditable activity. Formal policies and controls will be documented before launch.
It combines your monthly request volume, time spent on each coordination activity, staff cost and estimated automation percentage, then subtracts the indicative software cost.
We are currently inviting suitable agencies to discuss an early-access pilot without a long-term commitment.
Let’s talk maintenance
Show us where the chasing starts.
Tell us how maintenance works today. We’ll prepare a focused conversation about where clearer information and automation could help.
01
Workflow reviewA practical 30-minute conversation
02
Tailored product previewBased on your portfolio and challenges
03
Clear next stepsNo pressure and no long-term commitment
Prefer email?hello@maintenex.io ↗
Request a demo
Usually 2 minutesTell us about your team
Ready when you are
Give your team a better way to manage maintenance.
See how Maintenex can organise tenant requests, vendor coordination, appointments, updates and completion tracking in one workflow.